Archives: FAQs

Can I paint your panels?

No, our fabrics are not designed to be painted. There are specialty fabrics and acoustically transparent specialty paints available on the market today.  Due to the high cost compared to fabric-wrapped panels, and in our opinion, limited benefit, we do not offer these products.

Our focus is on offering products that live up to our motto, “minimizing noise and maximizing value.”

What’s the difference in fabric types?

We currently offer our fabric-wrapped acoustic products in a wide range of colors across 4 fabric lines:

Classic 700 Series:

  • Timeless earth tone colors.
  • Wool-like texture adds durable, warm aesthetics to any space.
  • Excellent acoustical performance.
  • Classic look made famous by studios, theaters and listening rooms nationwide.Class A fire rated.

Acoustics America:

  • Excellent acoustical performance.
  • Beautiful spectrum of colors representing America from sea to shining sea, in a fabric designed for acoustical performance.
  • Class A fire rated.

Guilford of Maine Anchorage:

  • Produced by Guilford of Maine.
  • Unique crepe texture.
  • Often specified by designers looking for a unique finish.
  • Very good acoustical performance.
  • Class A fire rated.

Guilford of Maine FR701:

  • Produced by Guilford of Maine
  • The Go To Fabric of designers
  • 100% post-consumer recycled polyester
  • Class 1 or A per ASTM E84 fire rated

What’s the difference between fabric-wrapped acoustic ceiling clouds and baffles versus mounting a fabric-wrapped acoustic panel on the ceiling?

Fabric-wrapped acoustic ceiling clouds and baffles are designed to suspend from the ceiling using suspension wires. Ceiling clouds are installed horizontally and are wrapped on the front-facing side. Acoustic baffles install vertically and are wrapped on all sides of the panel. Both clouds and baffles include hardware that attaches to the acoustic panel.

We offer suspension wires which are sold separately. Hardware that attaches to the ceiling is not included.

Fabric-wrapped acoustic panels mounted directly to the ceiling are flush to the ceiling surface with no air gap. For this installation, we recommend Rotofast Snap-on Anchors which includes everything needed for a standard drywall installation.

How do I know how many panels/clouds I need for my space?

When it comes to determining the right amount of acoustic treatment, there’s no one-size-fits-all answer. For example, a conference room with 10 people, a restaurant with 100 guests and exposed ductwork, or a music studio all require different acoustic treatment strategies.

The ideal number of acoustic panels and/or ceiling clouds depends on several factors unique to your space. These include:

  • Room dimensions (length, width, ceiling height)
  • Available wall and ceiling space
  • Flooring materials (carpet, hardwood, concrete, etc.)
  • Wall and ceiling construction materials (brick, drywall, exposed, drop-ceiling, etc.)
  • Furnishings
  • Intended use of the space
  • Number of people who typically occupy the space

Not sure where to start? We’re here to help. 

Simply complete our inquiry form and provide as much detail as possible, including:

  • Room dimensions (length, width, ceiling height)
  • Room materials and finishes
  • Details of how the space is/will be used
  • Photos (if possible) always help

Our team will review and provide recommendations specific to your acoustic needs and performance goals.

Is there any benefit to purchasing smaller-sized panels / clouds?

There are some benefits to purchasing smaller-sized panels and clouds (products with a length and width of 48″ x 24″ and smaller):

  • Smaller panels / clouds weigh less and are easier to hang and install.
  • Smaller panels / clouds can also be delivered via UPS Ground and expedited options to your door.
  • Larger panels / clouds are more expensive to ship and must be delivered via freight companies who only unload on the street.
  • Larger panels can reduce installation time and in some cases have a reduced cost per sq. ft., so the optimal decision varies based on all of these factors.

How can I get a quote and/or pricing on an order?

We offer two easy options for getting pricing on acoustic treatment products. You can either build your own order online or our team can assist you.

If you already know which products you need, simply add them to your shopping cart then enter your shipping state and zip code during checkout to view estimated shipping costs.

If you’re not sure which product is right for you, contact us with your requirements and we’ll help put together a recommended order for you. We’ll create a shopping cart based on your exact project needs and send it to you for review. At that time, you view pricing, enter your shipping state and zip code for a shipping cost estimate and complete your purchase.

This process saves you time and ensures you’re ordering the right acoustic treatment for your project and budget.

Do you offer discounts for larger purchases?

We do offer discounts for larger purchases.  Simply join our Acoustics Advantage program and the larger your order, the greater the discount.  Click here for program details and to join.  All discounts are automatically applied if you are logged in to your advantage-enabled account.

My organization is tax exempt. How do I provide my certificate?

Prior to placing your order, you must submit a valid state-specific tax exemption certificate for review. To do so, follow these steps below.

  1. Create an account. Click My Account in the upper-right corner of the website
  2. Select Tax Exemption. After your account is created, click Tax Exemption.
  3. Upload your certificate. Select your exemption tyle and upload your valid state-specific tax exemption certificate.

Once your certificate is reviewed and approved, sales tax will automatically be removed at checkout.

Can I cut panels to a different size after I receive them?

Our fabric-wrapped panels / clouds are wrapped in acoustically transparent fabric (on the front-facing side) and are shipped as a finished product. We generally do not recommend cutting, as that would require re-wrapping the panel / cloud.

How do I clean my fabric-wrapped acoustic panels?

Our fabric-wrapped acoustic panels, clouds and bass traps are cleanable with standard household cleansers.

You can find more information in our fabric cleaning instructions guide.

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