At Acoustics America, we take pride in delivering exceptional service and products that make a real difference. From the quality of our products to the support of our dedicated team, these customer reviews reflect the experiences of those who trust us. Read on to see how we’ve helped our customers and why they continue to choose us time and time again.
| 5 star | 91% | |
| 4 star | 7% | |
| 3 star | 2% | |
| 2 star | 0% | |
| 1 star | 0% |
Great experience.
Great all around.
Very good company to deal with. Excellent customer service! The panels were also very nice.
Made a noticeable difference in our surgery suite, great product and amazing service.
On time, good tracking communication, and sound panels were in perfect condition. Thanks!
Our order was shipped out and delivered very quickly, but several panels arrived damaged because the pallet was not well protected.
Sales people very helpful. Website easy to follow. Shipping was quick and on time.
The site was easy to use and, when I needed to change my payment method, they were really kind and great about helping me make the changes needed.
Timely delivery, helpful staff, quality product
Estes is an excellent logistics company. Cooperative and efficient.
From the Sales process to the product received all top quality and fair price. I would definitely reccomend.
love the panels! Came correct and ontime. Work wonders for our space.
HI, I’m very pleased with the performance of the Acoustics America panels. They worked incredibly well. It replaces the heavy and bulky acoustic panel with ease. Delivery is fast, almost no lead time. Price is ultra reasonable, and all the staff is very professional. All packed to perfection with the necessary mounting hardware. From star to end, flawless.
We have ordered from Acoustics America several times now. Customer service is prompt and exceptional!
Great product, amazingly fast delivery and they work!!! Stop researching and buy from Acoustics America. Made in the USA!
Good service even it is a bit exensive
Great!
they did a great job
Great to work with customer service was great . Was easy to navigate through the website to find what I needed .
Great service highly recommend them
Panels are high quality, as promised, and the staff are responsive and professional. Will definitely continue to work with AA!
Worked Great!
Received requested samples sooner than expected. There will be additional questions to ask, but anticipate purchasing your product for our church sound mediation project. Earl
Nice work!!!!
Excellent service and product.
The website made it easy to order and the delivery arrived as promised.
Good
Very good product
Karen was extremely helpful, kind, and patient.
Really helped
The website is easy to use, and customer service worked with us to pick up our purchase as we are quite close to their business.
Acoustics America provides a good acoustic product at a fair price. Their bass traps smoothed out the bass in my small studio listening room and the one-day turnaround for a custom fabric was remarkable. I had a small shipping damage issue which was resolved quickly and to my complete satisfaction.
Store is great for shopping, no customer dealing and delivering was excellent and precise.
Our order arrived quickly and was complete. The Sound Panels looked very good and were exactly as expected. SBC Marion is very happy with our decision to order from Acoustics America.
Very accommodating…only seller I found that would cut product to 24″ x 22″.
Easy, quick, helpful solutions for my restaurant.
Excellent
Smooth transaction. Quick shipment.
Very good on time.
Before purchasing, I sent many emails to Beth in Customer Service, and she promptly and thoroughly answered my questions.
Extremely quick shipping. All 220 panels came in only 2 boxes. I would have liked to see that broken up a little more. Other than that you guys are awesome!
quick turnaround from order to delivery
GREAT!
Great product, works as good as it looks
Very fast shipping after ordering, was done in a timely manner, we appreciate it very much!!
I realize there is a policy but I accidentally ordered the wrong size and cannot do anything about it. They’re still in their packaging and AA won’t even let me exchange them for the correct size. Disappointing to say the least!
The order process was simple and the delivery was on time. they were well packaged to keep from damage in shipment.
Our panels arrived promptly in interific condition communications what’s great thank you.
Very friendly and helpful. Quick turnaround between ordering and delivery.
Delivery was quick and all product correct as ordered.
Fast ordering delivery. The panels look great in my studio.
Easy to order online & quick delivery.
Excellent transaction and excellent product!
Excellent products, delivery time is fenomenal and the costumer service is outstanding, I will definitely use them again.
All the panels we ordered served our office very well! We had a conference room with little to no furniture, and it was very echoey. After installation, the sound felt so much more gratifying and controlled. We are very satisfied with our purchase and how our project turned out thanks to Acoustics America.
Very helpful. I recently opened a 4,000 sq ft restaurant with lots of hard surfaces, tile, brick, stone, etc. the bounce back and echo was intense. Sent my architectual plans to Karen, in sales, she met with her engineering team and came up with a solution. The panels absolutely solved the majority of our sound issues. Highly recommend the company and the product!
Fast service but shipping is a little steep for just UPS !
Packing was on point! Fast delivery!
Excellent service. Delivered as promised. Rotofast snaps made install simple. Highly recommend acoustics America.
Thank You to Karen Mccormick for helping us out through out the whole ordering process. Great Employee!!
Customer service & delivery were all very good. Product arrived quickly. Videos on installation very helpful. Customer service answered the myriad of questions I had and sent me specific reviews on my product that were installed in a similar situation & application.
Karen was very helpful in getting us the correct products for our Conference Center. Our Acoustics are now much better and we are very pleased. Look forward to working with Acoustics America again!
Top Notch
Easy to work with
Love this company! I’ve bought all my soundproofing from them.
Both orders have been quick and easy and customer service has been amazing… Thank You.
I called with Help on a custom order. Customer Person was great!
Very easy and fast delivery
Easy to find exactly the right fit.
very efficient
Excellent service
The product was delivered within a week of the order.
I like the product. It has improved the acoustics in my studio. The price is reasonable and there is no disappointment in the performance of the product. The next day shipment took place just as stated. Communication from the company was just right. I will certainly recommend Acoustics America to others and will be a returning customer myself. Thank you for a great experience.
Product looks good and delivery was just as promised! Going to install them this week! We may be buying a few more panels in the future!
The problem was with the product itself
Unlike Amazon and other suppliers of acoustic products, the product information was clear and adequate to make decisions. The costs are high from all vendors but I assume that this is because of limited production volumes. The accessories are just what is needed and the installation information adequate or better. Best, unlike most of the products from other vendors (that often don’t provide adequate if any product information), these products aren’t junk.
Every thing from the order stage went fine.
Easy to order. Website has useful information. Quick delivery. 3 of the 8 panels we ordered have fabric that has come loose from the panel. I haven’t reported yet to determine the quality of the response.
The website is very user-friendly and easy to navigate. The customer service team was quick to respond to any inquiries. For our order, it is important to note that the shipping method is via truck freight and items are dropped off at your curb.
Great Products and on time delivery!
No issues.
Karen was most helpful tracking lost merchandise and sending new shipment.
All excellent!
We ordered a few panels and they look awesome. They were easy to install, they made a huge difference in the echo in the house. We were so impressed that we just ordered more!
There were damaged items when delivered. They replaced them without cost or hassle. Great customer service.
Thanks!
Excellent resource and product. Website was easy. Delivery was convenient (Old Dominion).
Everything exceeded expectations, including the difference in the sound.
The overall experience with Acoustics America was great, fast shipping and easy to find products. The cart and ordering process was a little cumbersome, but overall a great experience! We can’t wait to order more products as our company grows.
Worked out great
Great experience.
All went well and easy. However, It would be nice to have a less expensive shipping option.
Great and fast
Nice panels that will do just the job. I had an initial problem and the team fixed it quickly. Thanks all.
Excellent ordering experience. Build quality exceptional. Shipment packing was expertly performed. Excellent value. Highly recommend.
Easy to use website. Excellent customer service! I asked questions using the website and received a call-back the same day. The Customer Service rep was knowledgeable, attentive and met all our needs. Delivery was spot-on, and the driver was patient and friendly as we took time checking our delivered product before signing off. From our experience, definitely a 5-star company!
Great service great delivery times. The panels work great for improving sound quality in my home office!
Great response time and delivery. Packaging was in tact and well received.
Quick service in sending out materials and products I ordered!
Very efficient order process and delivery. Came to our home within a few days after ordering. The panels have helped a great deal.