Archives: FAQs

What thickness should I choose?

We offer our panels, clouds and panel kits in 1 and 2 inch thicknesses.

  • A 1 inch thickness is ideal for residential spaces with minimal people.
  • A 2 inch thickness is suited to commercial spaces such as restaurants, offices, houses of worship and auditoriums. A 2 Inch thickness is also ideal for maximum absorption per square foot of space.

Do your panels come with everything I need to install them?

Yes. All acoustic panels include standard impaling clips free of charge. Adhesive is required (sold separately) and installation is explained in our installation instructions.

Drywall anchors and screws (or other hardware appropriate for your wall surface) are also needed to mount your standard impaling clips (available from any hardware store).  IMPORTANT: Standard and angled impaling clips are for wall mounting only and are not to be used for ceiling direct-mount applications or for any surface that is beyond perpendicular to the floor.

Our acoustic panel kits ship with angled impaling clips. Adhesive is not required for this wall mount option.

Optional Hardware: Rotofast Snap-on anchors are available as an alternative installation option at product selection. They do not require adhesive. If you choose Rotofast Snap-on anchors at product selection, standard impaling clips will not be included with your order.

Can I get fabric samples?

Absolutely. We offer fabric samples free of charge. You are only responsible for shipping costs. Click here to order fabric samples.

Are your panels and clouds fire-rated?

Our products are safe and effective and have been tested by an independent lab. All our panels and clouds carry a Class A fire rating which is the highest rating possible under the ASTM E84, a test used by code officials and regulatory agencies in the acceptance of interior finish materials.

Can I modify my order once it has been placed?

Given our quick production times, we do not accept changes to an order once it has been placed.

How can I check the status of my order?

You will receive an order confirmation email once you place your order. Once your order ships from our warehouse, you will receive another email with tracking information.

If my product is shipped late, do I get a full refund for the product I purchased?

Our shipping guarantee only covers the cost of shipping for your product(s). You will receive a full refund for your shipping charges. The product cost is not included.

I just placed an order. When will it be delivered?

Our acoustic panels and clouds are custom-made daily in our production facility. For these products, our lead times our outlined here.

Independently verified
739 reviews