Archives: FAQs

Are polyester (PET) acoustics really made from recycled material?

Yes they are!  They are 100% recyclable and made from 60% recycled material.  In addition to being environmentally friendly, recycled polyester felt is low-VOC and odorless.

What is PET?

PET or polyester felt is made from recycled PET plastic (Polyethylene Terephthalate).  This eco-friendly material provides excellent sound management, making it ideal for a variety of acoustic projects.  Polyester felt products are lightweight, durable, visually appealing and easy to install and maintain.  PET acoustics are a smart choice for diverse settings.

Do you offer custom shape acoustic panels?

Yes. We offer custom shape acoustic panels in our 1-inch polyester core material. They can be wrapped or colored polyester. Give us a call to discuss further at (800) 569-4907 or complete our inquiry form and our customer support team will answer your questions and walk you through the ordering process.

What are the differences between your polyester and fiberglass cores?

Polyester and fiberglass acoustical panels differ in material composition, performance, and application. When choosing between the two, consider your specific acoustic needs, environmental preferences, and aesthetic goals of your space. Both options can effectively enhance acoustics, but each excels in different scenarios.

Advantages of Fiberglass Fabric Wrapped Core Panels:

  • Best Absorber
  • Proven Solution, industry standard for noise reduction
  • Balance absorption across full frequency spectrum
  • Lower cost
  • Available with any fabric and any color

Advantages of Polyester Fabric Wrapped Core Panels:

  • Tackable, able to be used as a bulletin board
  • Impact-resistant, (i.e., gymnasiums)
  • Moisture-resistant (i.e., indoor swimming pools)
  • Eco-Friendly, derived from recycled materials
  • Available in any custom shape
  • Available with any fabric and any color

Can I use your polyester core acoustic panels and desk dividers as bulletin boards?

Our polyester core fabric-wrapped products, as well as our desk dividers, are tackable and can be used as bulletin boards. We do not recommend using fiberglass core products for this purpose.

What are Bass Traps?

Bass Traps are an acoustical treatment that reduces sound issues in the corners of rooms where walls meet, and sound is captured. They are specifically designed to address low frequency standing wave issues, which can create unpleasant or distorted sounds. (Standing waves are defined as the interference of two identical waves, traveling in opposite directions).

By installing Bass Traps, standing waves are reduced, and excessive room reverberation is also reduced. Bass traps are mostly commonly used in recording studios, home theaters, podcast studios, and rooms where loud music and low-end bass sounds exist.

Can fabric-wrapped acoustic panels butt up against each other to create a completely covered surface?

We do not recommend this type of installation. Leaving space between acoustic panels allows the exposed sides to absorb sound, maximizing sound-absorption per sq foot. This improves the panel’s acoustic performance and aesthetics of the treatment.

Installing fabric-wrapped panels next to one another is less effective per sq foot and it can also create visible seams, which are less appealing. Wall intolerances or manufacturer intolerances also need to be taken into consideration if you are choosing this type of installation.

Rarely does a wall require that much treatment to achieve the desired effect. When properly spaced, fewer panels are needed, delivering effective sound absorption while reducing unnecessary material and cost.

If your project requires panels with a close-fit or edge-to-edge installation, please contact us for further tips or alternatives to ensure the best possible performance for your space.

What’s the difference between standard and angled impaling clips?

Straight impaling clips can be used with panels of any size. Angled impaling clips are only suitable for standard-sized panels (up to 48″ x 24.”)

Standard impaling clips require Loctite Power Grab Adhesive and screws and adhesive are sold separately. Angled impaling clips do not require adhesive and screws are included.

Both standard and angled impaling clips are designed for vertical mounting applications. For ceiling or non-vertical mounting applications, please use our Rotofast™ Snap-on anchor system.

What if my order is damaged?

On rare occasions, packages can arrive damaged. Our products are fragile and carriers can make mistakes. Acoustics America is on your side and wants to provide full assistance if this happens.

Please review the “Shipping” section of our terms and conditions, for the necessary steps to take should you discover that your shipment has arrived in damaged condition.

What is LTL Freight shipping?

LTL Freight shipping means your products will be delivered by a large freight truck and cannot be unloaded by hand. Freight trucks will require a loading dock to offload the shipment.

If you do not have a loading dock, liftgates are included with all orders up to 72″ in length. LTL shipping also drops the shipment outside at your curb. The driver does not deliver the pallet to your door and does not take the shipment inside for you.

All orders with product longer than 48” and wider than 24” will be shipped via LTL. To avoid LTL freight shipping charges, select smaller panels or clouds no longer than 48″ in length and no wider than 24″ in width.

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