On rare occasions, packages can arrive damaged. Our products are fragile and carriers can make mistakes. Acoustics America is on your side and wants to provide full assistance if this happens.

Please review the “Shipping” section of our terms and conditions, for the necessary steps to take should you discover that your shipment has arrived in damaged condition.

LTL Freight shipping means your products will be delivered by a large freight truck and cannot be unloaded by hand. Freight trucks will require a loading dock to offload the shipment.

If you do not have a loading dock, liftgates are included with all orders up to 72″ in length. LTL shipping also drops the shipment outside at your curb. The driver does not deliver the pallet to your door and does not take the shipment inside for you.

All orders with product longer than 48” and wider than 24” will be shipped via LTL. To avoid LTL freight shipping charges, select smaller panels or clouds no longer than 48″ in length and no wider than 24″ in width.

No, our fabrics are not designed to be painted. There are specialty fabrics and acoustically transparent specialty paints available on the market today.  Due to the high cost compared to fabric-wrapped panels, and in our opinion, limited benefit, we do not offer these products.

Our focus is on offering products that live up to our motto, “minimizing noise and maximizing value.”

We currently offer our fabric-wrapped acoustic products in 53 colors across 4 fabric lines:

Classic 700 Series (4 Colors):

• Timeless earth tone colors.
• Wool-like texture adds durable, warm aesthetics to any space.
• Excellent acoustical performance.
• Classic look made famous by studios, theaters and listening rooms nationwide.Class A fire rated.

Acoustics America (19 Colors):

• Excellent acoustical performance.
• Beautiful spectrum of colors representing America from sea to shining sea, in a fabric designed for acoustical performance.
• Class A fire rated.

Guilford of Maine Anchorage (6 Colors):

• Produced by Guilford of Maine.
• Unique crepe texture.
• Often specified by designers looking for a unique finish.
• Very good acoustical performance.
• Class A fire rated.

Guilford of Maine FR701 (12 Colors):

• Produced by Guilford of Maine
• The Go To Fabric of designers
• 100% post-consumer recycled polyester
• Class 1 or A per ASTM E84 fire rated

Luxury Wool Series (12 colors, 3-week lead time to produce)

• 12 stunning colors
• Sophisticated, timeless, wool texture
• Class A Fire Rated

Yes! We strive to deliver the fastest lead times in the industry.

For more information about our lead times, please click here for details and to learn about our “Ships Next Business Day or it Ships Free” guarantee.

• A ceiling cloud is designed to be suspended from the ceiling. Clouds are typically suspended 6” to 3 feet or more from the ceiling, depending on room height and user preference. Cloud-side eye hooks are included. Customer Supplies the upper ceiling mount eye hooks and choice of suspension hardware such as cable, wire or chain.
• Panels can be wall-mounted with impaling clips or Rotofast Snap-on anchors. Panels can also be flush-mounted to your ceiling with Rotofast Snap-on anchors.

If you are unsure of how many panels / or clouds are recommended you can fill out our inquiry form.

Simply provide the dimensions of the room (length, width, and ceiling height) and the materials used in your room (drywall, concrete, wood, etc). Providing a couple of photos will also be helpful.

We will get back to you with recommendations.

There are some benefits to purchasing smaller-sized panels and clouds (products with a length and width of 48″ x 24″ and smaller):

• Smaller panels / clouds weigh less and are easier to hang and install.
• Smaller panels / clouds can also be delivered via UPS Ground and expedited options to your door.
• Larger panels / clouds are more expensive to ship and must be delivered via freight companies who only unload on the street.
• Larger panels can reduce installation time and in some cases have a reduced cost per sq. ft., so the optimal decision varies based on all of these factors.

You can add the items you wish to purchase to your shopping cart. Once the items are in your cart, you can enter your state and zip code to get an approximate shipping cost to your area.

We do offer discounts for larger purchases.  Simply join our Acoustics Advantage program and the larger your order, the greater the discount.  Click here for program details and to join.  All discounts are automatically applied if you are logged in to your advantage-enabled account.