Archives: FAQs

Where should I place my bass traps?

  • For 4 traps: mount them high in your room corners, where the wall meets the ceiling.
  • For 8 traps: mount them floor to ceiling, in your corners.

If your issue still persists, additional traps can be added where the ceiling meets the wall horizontally opposite the bass source, until you achieve your desired results.

Impaling Clip vs. Rotofast Installation: What’s the difference?

For our acoustic panels, we offer two mounting methods: Impaling clips are the industry standard for wall-mounting panels and are included with your order.

We also offer an alternative Rotofast mounting option for an additional fee.

Rotofast offers numerous advantages over impaling clips, such as:

  1. Rotofast is suitable for both wall and ceiling flush-mount applications. Impaling clips are suitable for wall mount applications only.
  2. No glue is required for installation. Less mess and cleanup.
  3. Easy panel removal. Rotofast Snap-On anchors can be pried away from the wall using a long thin prybar to get near the attachment point.
  4. Very easy to use standoff blocks to further improve the product’s acoustic performance.

How can I lower my freight cost?

Our larger panels and clouds will ship via LTL freight service, as they cannot ship via UPS Ground due to size limitations. While LTL is a more expensive option, shipping our larger products this way also ensures that they are handled properly.

To avoid this LTL freight cost on smaller orders, we suggest selecting panels or clouds:

  • No longer than 48″ in length
  • No wider than 24″ in width

What payment methods do you accept?

We currently accept two methods of payment on our website for all purchases.

  • Credit cards: We accept all major credit cards including Visa, Mastercard, American Express and Discover.
  • Direct Bank Transfer: You can pay for your order by wiring your payment directly to our bank account via ACH payment or Direct Wire Transfer. The necessary bank account and routing information will be e-mailed to you once your order has been submitted. ACH payments take 2 to 3 business days to clear and wire transfers clear same business day.

We do not accept purchase orders.

Is fiberglass better than mineral wool or foam in terms of acoustical performance?

Yes, it is!  Our high density (6 PCF) Johns Manville Acoustic Fiberglass board provides superior sound absorption when compared to other materials. For our 1″ and 2″ thick panels, the performance of our fiberglass is better than same thickness of foam, Mineral wool, or Owens Corning 703.  Also, our core material is quite rigid, so a wooden frame is not required.

Do your panels and clouds have a wooden frame?

No, our panels are manufactured using a frameless design. We design our panels to be frameless for the following benefits:

  1. Our frameless panels are lighter weight, which makes our panels easier to handle, ship and install.
  2. Our frameless panels absorb sound on the edges too, giving more absorption area per panel. Wooden framed panels do not.
  3. Our panels are eco-friendly. No trees are consumed in the production of our panels.
  4. Our denser fiberglass core offers the ultimate amount of sound absorption per inch.
  5. Our panels, when mounted with “stand-off”, furring strip, or suspended method, provide additional absorption from the back side of the panel. Wood backed panels do not.

What thickness should I choose?

We offer our panels, clouds and panel kits in 1 and 2 inch thicknesses.

  • A 1 inch thickness is ideal for residential spaces with a maximum of 5-10 people.
  • A 2 inch thickness is suited to commercial spaces such as restaurants and offices, with a maximum of 20-50 people. A 2 Inch thickness is also ideal for maximum absorption per square foot of space.

Do your panels come with everything I need to install them?

We include mounting hardware (impaling clips) with all acoustic panel purchases. For impaling clip installation, adhesive is required as explained in our installation instructions and is available separately.

Our acoustic panel kits ship with angled impaling clips. Adhesive is not required for this mounting option.

Hardware for attaching impaling clips to your wall is not included. Drywall anchors and screws (or other hardware as appropriate) to mount the impaling clip to the wall are to be sourced from a local hardware store based on your particular wall type and situation.  Please note that impaling clips are for use on wall surfaces only and are not to be used for ceiling direct-mount applications or for any surface that is beyond perpendicular to the floor.

Optional Rotofast Snap-on anchors do not require adhesive and are available as an alternative installation option at product selection.

Can I get fabric samples?

Absolutely. We offer fabric samples free of charge. You are only responsible for shipping costs. Click here to order fabric samples.

Are your panels and clouds fire-rated?

Our products are safe and effective and have been tested by an independent lab. All our panels and clouds carry a Class A fire rating which is the highest rating possible under the ASTM E84, a test used by code officials and regulatory agencies in the acceptance of interior finish materials.

Independently verified
625 reviews