Archives: FAQs

Can I get fabric samples?

Absolutely. We offer fabric samples free of charge. You are only responsible for shipping costs. Click here to order fabric samples.

Are your panels and clouds fire-rated?

Our products are safe and effective and have been tested by an independent lab. All our panels and clouds carry a Class A fire rating which is the highest rating possible under the ASTM E84, a test used by code officials and regulatory agencies in the acceptance of interior finish materials.

Can I modify my order once it has been placed?

Given our quick production times, we do not accept changes to an order once it has been placed.

How can I check the status of my order?

You will receive an order confirmation email once you place your order. Once your order ships from our warehouse, you will receive another email with tracking information.

If my product is shipped late, do I get a full refund for the product I purchased?

Our shipping guarantee only covers the cost of shipping for your product(s). You will receive a full refund for your shipping charges. The product cost is not included.

I just placed an order. When will it be delivered?

Our acoustic panels and clouds are custom-made daily in our production facility. For these products, our lead times our outlined here.

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