Given our quick production times, we do not accept changes to an order once it has been placed.

You will receive an order confirmation email once you place your order. Once your order ships from our warehouse, you will receive another email with tracking information.

Our shipping guarantee only covers the cost of shipping for your product(s). You will receive a full refund for your shipping charges. The product cost is not included.

Our acoustic panels and clouds are custom-made daily in our production facility. For these products, our lead times our outlined here.